Civil Claim Services
Is a trading name of Treadstone Law LTD Civic Centre, Unit 6 Etrop Way, Wythenshawe, Manchester M22 5RE Tel: 0161 490 8960.
Authorised and regulated by the SRA under number 557858. VAT 110856242
Privacy Policy for Civil Claim Services
Last Updated: 11 June 2025
At Civil Claim Services, we take your privacy seriously and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website (www.civilclaimservices.co.uk) or use our services. It follows the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
We are Civil Claim Services Ltd, a trading name of Treadstone Law Ltd, a UK company providing civil claim and legal services. Our registered office is at Civic Centre, Unit 6 Etrop Way, Wythenshawe, Manchester M22 5RE. We are authorised and regulated by the Solicitors Regulation Authority (SRA) under number 557858. Our VAT number is 110856242. We are the “data controller,” which means we decide how and why your personal information is used.
You can contact us at:
- Email: info@civilclaimservices.co.uk
- Phone: 0161 490 8960
- Address: Civic Centre, Unit 6 Etrop Way, Wythenshawe, Manchester M22 5RE
2. What Information We Collect
We may collect the following information about you:
- Personal Details: Your name, address, email, phone number, and other contact details.
- Claim Information: Details about your claim, such as case information, financial details, or documents you share with us.
- Website Usage Data: Information like your IP address, browser type, pages you visit, and how you use our website (collected through cookies or analytics tools).
- Communication Data: Emails, messages, or notes from phone calls or meetings with us.
3. How We Collect Your Information
We collect your data when you:
- Contact us via our website, email, phone, or in person.
- Fill out forms or send us documents for a claim.
- Visit our website (some data is collected automatically through cookies).
- Sign up for newsletters or updates (if we offer this).
4. How We Use Your Information
We use your information to:
- Provide our services, such as processing and managing your claim.
- Communicate with you about your case or our services.
- Improve our website and services using analytics.
- Comply with legal and regulatory requirements, such as anti-money laundering checks or SRA obligations.
- Send you updates or marketing emails (only if you agree, and you can unsubscribe anytime).
5. Legal Basis for Using Your Data
We only use your data when we have a legal reason, including:
- Contract: To deliver the services you’ve asked for.
- Consent: When you give permission, such as for marketing emails.
- Legal Obligation: To follow laws, such as tax, fraud prevention, or SRA regulations.
- Legitimate Interests: For things like improving our services or preventing fraud, as long as it doesn’t harm your rights.
6. Who We Share Your Data With
We may share your data with:
- Trusted third parties, such as lawyers, courts, or insurers, to handle your claim.
- Service providers, like website hosting or analytics companies, who work on our behalf.
- Regulatory authorities, such as the SRA, or other bodies if required by law (e.g., for tax or fraud investigations).
We only share what’s necessary, and we ensure anyone we share with protects your data.
7. How Long We Keep Your Data
We keep your data only as long as needed:
- For active claims, until the claim is resolved and any legal or regulatory requirements are met (e.g., SRA record-keeping rules).
- For website data, usually up to 2 years for analytics.
- For marketing, until you unsubscribe.
After this, we securely delete or anonymize your data.
8. Your Rights
Under UK law, you have rights over your data. You can:
- Ask to see the data we have about you.
- Request corrections if your data is wrong.
- Ask us to delete your data (in some cases).
- Object to how we use your data, such as for marketing.
- Ask us to limit how we use your data.
- Request your data to transfer to another service.
- Withdraw consent if you previously gave it.
To use these rights, contact us at info@civilclaimservices.co.uk. We’ll respond within one month.
9. Cookies and Tracking
Our website uses cookies (small files stored on your device) to improve your experience, such as remembering your preferences or analyzing site usage. You can control cookies through your browser settings or our cookie consent popup (if we have one). For more details, see our Cookie Policy (if applicable).
10. Keeping Your Data Safe
We use security measures like encryption, secure servers, and access controls to protect your data. However, no system is 100% secure, so we work hard to minimize risks.
11. International Data Transfers
If we transfer your data outside the UK (e.g., to a service provider), we ensure it’s protected under UK GDPR standards, using agreements like Standard Contractual Clauses.
12. Changes to This Policy
We may update this policy if our practices or the law change. Check this page for the latest version. If we make significant changes, we’ll notify you (e.g., by email or a website notice).
13. Complaints
If you’re unhappy with how we handle your data, please contact us first at info@civilclaimservices.co.uk. You can also complain to the UK’s Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
14. Questions?
If you have any questions about this Privacy Policy, contact us at:
- Email: info@civilclaimservices.co.uk
- Phone: 0161 490 8960
- Address: Civic Centre, Unit 6 Etrop Way, Wythenshawe, Manchester M22 5RE
Privacy Policy for Civil Claim Services
Last Updated: 11 June 2025
At Civil Claim Services, we take your privacy seriously and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website (www.civilclaimservices.co.uk) or use our services. It follows the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
We are Civil Claim Services Ltd, a trading name of Treadstone Law Ltd, a UK company providing civil claim and legal services. Our registered office is at Civic Centre, Unit 6 Etrop Way, Wythenshawe, Manchester M22 5RE. We are authorised and regulated by the Solicitors Regulation Authority (SRA) under number 557858. Our VAT number is 110856242. We are the “data controller,” which means we decide how and why your personal information is used.
You can contact us at:
- Email: info@civilclaimservices.co.uk
- Phone: 0161 490 8960
- Address: Civic Centre, Unit 6 Etrop Way, Wythenshawe, Manchester M22 5RE
2. What Information We Collect
We may collect the following information about you:
- Personal Details: Your name, address, email, phone number, and other contact details.
- Claim Information: Details about your claim, such as case information, financial details, or documents you share with us.
- Website Usage Data: Information like your IP address, browser type, pages you visit, and how you use our website (collected through cookies or analytics tools).
- Communication Data: Emails, messages, or notes from phone calls or meetings with us.
3. How We Collect Your Information
We collect your data when you:
- Contact us via our website, email, phone, or in person.
- Fill out forms or send us documents for a claim.
- Visit our website (some data is collected automatically through cookies).
- Sign up for newsletters or updates (if we offer this).
4. How We Use Your Information
We use your information to:
- Provide our services, such as processing and managing your claim.
- Communicate with you about your case or our services.
- Improve our website and services using analytics.
- Comply with legal and regulatory requirements, such as anti-money laundering checks or SRA obligations.
- Send you updates or marketing emails (only if you agree, and you can unsubscribe anytime).
5. Legal Basis for Using Your Data
We only use your data when we have a legal reason, including:
- Contract: To deliver the services you’ve asked for.
- Consent: When you give permission, such as for marketing emails.
- Legal Obligation: To follow laws, such as tax, fraud prevention, or SRA regulations.
- Legitimate Interests: For things like improving our services or preventing fraud, as long as it doesn’t harm your rights.
6. Who We Share Your Data With
We may share your data with:
- Trusted third parties, such as lawyers, courts, or insurers, to handle your claim.
- Service providers, like website hosting or analytics companies, who work on our behalf.
- Regulatory authorities, such as the SRA, or other bodies if required by law (e.g., for tax or fraud investigations).
We only share what’s necessary, and we ensure anyone we share with protects your data.
7. How Long We Keep Your Data
We keep your data only as long as needed:
- For active claims, until the claim is resolved and any legal or regulatory requirements are met (e.g., SRA record-keeping rules).
- For website data, usually up to 2 years for analytics.
- For marketing, until you unsubscribe.
After this, we securely delete or anonymize your data.
8. Your Rights
Under UK law, you have rights over your data. You can:
- Ask to see the data we have about you.
- Request corrections if your data is wrong.
- Ask us to delete your data (in some cases).
- Object to how we use your data, such as for marketing.
- Ask us to limit how we use your data.
- Request your data to transfer to another service.
- Withdraw consent if you previously gave it.
To use these rights, contact us at info@civilclaimservices.co.uk. We’ll respond within one month.
9. Cookies and Tracking
Our website uses cookies (small files stored on your device) to improve your experience, such as remembering your preferences or analyzing site usage. You can control cookies through your browser settings or our cookie consent popup (if we have one). For more details, see our Cookie Policy (if applicable).
10. Keeping Your Data Safe
We use security measures like encryption, secure servers, and access controls to protect your data. However, no system is 100% secure, so we work hard to minimize risks.
11. International Data Transfers
If we transfer your data outside the UK (e.g., to a service provider), we ensure it’s protected under UK GDPR standards, using agreements like Standard Contractual Clauses.
12. Changes to This Policy
We may update this policy if our practices or the law change. Check this page for the latest version. If we make significant changes, we’ll notify you (e.g., by email or a website notice).
13. Complaints
If you’re unhappy with how we handle your data, please contact us first at info@civilclaimservices.co.uk. You can also complain to the UK’s Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
14. Questions?
If you have any questions about this Privacy Policy, contact us at:
- Email: info@civilclaimservices.co.uk
- Phone: 0161 490 8960
- Address: Civic Centre, Unit 6 Etrop Way, Wythenshawe, Manchester M22 5RE
